Returns & Exchanges

Due to the nature of our products, we cannot accept returns on wine. However, if your order is damaged or flawed, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our concierge team within 30 days of purchase if you encounter a quality issue or damaged bottle.

• 2.
  Provide Documentation

  Include your order number and photos of the damaged packaging or cork for our quality control team.

• 3.
  Assessment

  Our specialists will review your claim and determine if a replacement or credit is necessary.

• 4.
  Resolution

  Approved replacements will be shipped at no additional cost, or a store credit will be issued to your account.